These Terms of Service ("Terms") govern your access to and use of the catchotp service, websites, APIs, CLIs, SDKs, and related software and documentation (collectively, the "Service"), provided by [catchotp Ltd. — REGISTERED ENTITY NAME PLACEHOLDER], a company organized under the laws of the State of Israel ("catchotp", "we", "us", or "our"). By accessing or using the Service, you ("Customer", "you", or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and "Customer" refers to that organization.
1. Acceptance of Terms
By creating an account, accessing the Service, or clicking a button or checking a box indicating acceptance, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy, and any order form or addendum executed between you and catchotp (collectively, the "Agreement"). If you do not agree, you may not use the Service.
2. The Service
catchotp provides programmable, receive-only email inboxes intended for software testing, one-time-password (OTP) verification flows, AI-agent automation, and similar developer use cases. The Service includes a REST API, command-line interface, software development kits, a web dashboard, and documentation. We may add, change, or discontinue features at any time; we will use commercially reasonable efforts to provide notice of material changes.
The Service is receive-only. catchotp does not relay outbound mail and is not designed for, or licensed for, the sending of marketing email or any unsolicited communications. See the Acceptable Use Policy.
3. Accounts and Registration
To use the Service you must register for an account. You agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for safeguarding your credentials and API keys, and for all activity that occurs under your account. You must notify us promptly at security@catchotp.com of any unauthorized access or use.
Accounts are intended for use by one human or one organization. You may not share an account with parties outside your organization without our prior written consent. You must be at least sixteen (16) years old to use the Service.
4. Acceptable Use
Your use of the Service is at all times subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited conduct includes, without limitation, using the Service to receive verification codes for accounts you do not own or are not authorized to access, attempting to relay outbound mail through catchotp infrastructure, harassing or defrauding any person, distributing illegal content, or interfering with the integrity or performance of the Service. Violations may result in immediate suspension or termination and may be reported to law enforcement.
5. Pricing, Fees, and Billing
The Service is offered in tiers, including a free tier and several paid plans. Current pricing is published at /pricing and may change with thirty (30) days' notice for existing paid subscriptions; changes take effect at the next renewal.
Paid plans are billed in advance on a monthly or annual basis via our payment processor, Stripe. Subscriptions automatically renew at the end of each billing cycle unless cancelled. Fees are exclusive of taxes; you are responsible for any sales, use, value-added, or similar taxes, and you authorize us to add such amounts to your invoice where required. Failure to pay within fifteen (15) days of the invoice due date may result in suspension of the Service.
Usage in excess of plan limits (for example, additional inboxes or messages) may incur overage fees as published in your account dashboard, or, where overage is not enabled, will be rate-limited or rejected.
6. Cancellation, Refunds, and Suspension
You may cancel your subscription at any time via the customer portal. Cancellation takes effect at the end of the then-current billing period. Except where required by applicable law, fees already paid are non-refundable, and we do not pro-rate refunds for partial months.
We may suspend or terminate your access to the Service immediately if (i) you breach these Terms or the AUP, (ii) your use poses a security or operational risk to the Service or to other customers, (iii) we are required to do so by law, or (iv) your account remains delinquent for more than thirty (30) days. We will use reasonable efforts to notify you of a suspension and to provide an opportunity to cure where appropriate.
7. Service Availability
We use commercially reasonable efforts to make the Service available 24/7. The Service is provided on a best-effort basis except where a Service Level Agreement ("SLA") is expressly included in your plan or in a separate order form. SLAs apply only to the Team and Enterprise tiers and are documented in the order form or on the pricing page.
8. Customer Data; Ownership
As between you and catchotp, you own all data, content, and information you submit to or receive through the Service, including the contents of inbound email messages (collectively, "Customer Data"). You grant us a limited, non-exclusive, royalty-free license to host, store, transmit, display, and process Customer Data solely as necessary to provide and operate the Service, to prevent abuse, and to comply with law.
Customer Data is processed by catchotp on your behalf in accordance with our Data Processing Agreement. You are responsible for the lawfulness of Customer Data and for ensuring that you have all necessary rights and consents to provide that data to us.
9. Intellectual Property
catchotp and its licensors retain all right, title, and interest in and to the Service, including all software, documentation, designs, trademarks, service marks, and logos. No rights are granted to you except as expressly set forth in these Terms. You may not (i) copy, modify, or create derivative works of the Service, except as permitted by applicable law, (ii) reverse engineer or attempt to extract the source code, (iii) use catchotp's name, logos, or trademarks without prior written permission, or (iv) remove proprietary notices.
Feedback you provide regarding the Service is given freely and may be used by catchotp without restriction.
10. Disclaimers
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. CATCHOTP DOES NOT WARRANT THAT ANY EMAIL WILL BE SUCCESSFULLY DELIVERED TO OR RECEIVED BY THE SERVICE, AS DELIVERY DEPENDS ON FACTORS OUTSIDE OUR CONTROL.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CATCHOTP OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE TOTAL AGGREGATE LIABILITY OF CATCHOTP ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO CATCHOTP DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THIS LIMITATION APPLIES IN AGGREGATE TO ALL CLAIMS, NOT PER CLAIM.
12. Indemnification
You will defend, indemnify, and hold harmless catchotp and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your use of the Service in violation of the Agreement or applicable law, (ii) your Customer Data, or (iii) your products or services that integrate with or rely upon the Service.
catchotp will defend, indemnify, and hold harmless Customer from third-party claims that the Service, when used as expressly authorized under these Terms, infringes a third party's intellectual property rights, subject to (i) prompt notice of the claim, (ii) catchotp's sole control of the defense and settlement, and (iii) Customer's reasonable cooperation. catchotp will have no obligation for any claim arising from Customer Data, misuse of the Service, or modifications not authorized by catchotp.
13. Term and Termination
These Terms remain in effect for as long as you use the Service. Either party may terminate these Terms for material breach upon thirty (30) days' written notice if the breach is not cured within that period, or immediately for breaches that cannot reasonably be cured (including violations of the AUP). Either party may terminate for convenience by providing thirty (30) days' written notice; in such case, no refunds are due except where required by law.
Upon termination, your right to access the Service ends. catchotp will retain Customer Data for thirty (30) days after termination to allow for export, after which it will be deleted in accordance with our retention practices. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Israel, without regard to its conflict of laws principles. The competent courts located in the Tel Aviv–Jaffa District will have exclusive jurisdiction over any dispute arising under or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights.
15. Changes to These Terms
We may update these Terms from time to time. For material changes affecting paid customers, we will provide at least thirty (30) days' advance notice via email or in-product notification. Your continued use of the Service after the effective date of the change constitutes acceptance of the updated Terms. If you do not agree, your sole remedy is to cancel your subscription before the change takes effect.
16. Miscellaneous
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
Entire Agreement. The Agreement constitutes the entire agreement between the parties regarding the Service and supersedes any prior or contemporaneous understandings.
Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
No Waiver. No failure or delay in exercising a right is a waiver of that right.
Notices. Notices to catchotp must be sent to legal@catchotp.com. Notices to Customer may be sent to the email associated with your account or posted in-product.
Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
17. Contact
Questions about these Terms? Email legal@catchotp.com or write to [catchotp Ltd. — REGISTERED ADDRESS PLACEHOLDER], Tel Aviv, Israel.